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New CPT Mobility Scooter Code

Added 06/04/2012

New CPT Mobility Scooter Code
Description: http://www.cpt-uk.org/_uploads/news/720.jpg?rand=631801210On Wednesday, 14 September 2011 and following discussions with the Department for Transport, CPT launched a Code of Practice for the use and acceptance of Mobility Scooters on low floor buses.

The Code simplifies and puts in place standardised procedures for Operators and Mobility Scooter to ensure they are able to safely use bus services. The Code aims to make clear to all concerned the types of mobility scooters our vehicles will be able to accommodate. It introduces a permit system for the mobility scooter user that will make it easier for the bus driver to recognise that the mobility scooter has been approved by the Operator and the user has been trained in how to safely board and alight from the bus. The permit will be accepted by all Operators who adopt the Code.

The Code is being implemented through four documents: 

  • a general information leaflet that can be used by operators and staff as well as scooter users and members of the public;

  • 2 visual scooter recognition guides for driver reference and use; and

  • a credit card-sized scooter permit which is issued to scooter users by operators on successful assessment and training in boarding, alighting and moving within the vehicle.

In addition there are two letter templates for dealing with 

  • general enquiries from the public / scooter users about the Code; and

  • a slightly different version for scooter users who have been refused. 

Templates of these documents may be downloaded from the following attachments. . The information leaflet template allows for participating operators to use their own logo on the bottom right hand front cover under the CPT logo, and on the upper part of rear panel.  It also provides space for Customer Services telephone numbers and/or other information you wish to include.

A significant section of our industry has already announced that they are adopting the Code and are listed below. Transport Minister, Norman Baker MP has asked to be kept informed of progress and we therefore encourage any operator adopting it to advise CPT by clicking here

The documents are also available as EPS files should you wish to customise the artwork. To request a CD containing these files, CPT Members should email their address by clicking here.

To date the Code has been accepted by;

  • Arriva

  • Blackpool Transport Services Ltd

  • Bluestar

  • Centrebus

  • Country Bus

  • Firstgroup

  • Metrobus

  • National Express

  • Quality Line

  • Reading Transport Ltd

  • Safeguard

  • Southern Vectis

  • Stagecoach

  • Thamesdown Transport

  • Transdev Blazefield Limited

  • trentbarton

  • Western Greyhound

  • Wilts and Dorset

  • Yellow Buses

Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Mobility Scooter Leaflet (pdf) Click here to download the attachment

Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Mobility Scooter driver Guide 2 (pdf) Click here to download the attachment
Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Mobility Scooter Driver Guide 1 (pdf) Click here to download the attachment
Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Template letter: Handling complaints (doc) Click here to download the attachment
Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Template letter: Promoting scheme to users (doc) Click here to download the attachment
Description: http://www.cpt-uk.org/_assets/images/admin/paperclip.gif Mobility Scooter Permit (pdf) Click here to download the attachment


More information can be found on the transport for all website: http://www.transportforall.org.uk/news/new-regulations-on-scooters-on-buses



The Mobility Scooter Leaflet (pdf) above is in image format and is not suitable for screen readers so I have taken the text from the images and have copied them below

CPT Code

Description: http://www.cpt-uk.org/_uploads/news/720.jpg?rand=631801210

The acceptance of mobility scooters on low floor buses adapted to carry wheelchairs must be included in any disability awareness training course delivered as part of Driver CPC.

Drivers should be:

  • advised of the permit system and the assessment process that each mobility scooter has gone through before being issued with a permit to enable them to use the mobility scooter on low floor buses.

  • advised of the technical capabilities of "Class 2"mobility scooters and which ones are acceptable for use on the vehicle.

  • issued with a handy "recognition guide" showing the common types of accepted "Class 2" scooters. and the prohibited "Class 3" designs.

  • reminded of the importance of parking the vehicle at bus stops parallel and close to the kerb to enable the safe use of the vehicle ramp.

  • trained in a safe system of work for safely deploying and stowage of the vehicle ramp.

  • advised of the emergency procedures to be adopted in the event of the customer getting into difficulties whilst trying to board or alight from the vehicle.

  • reminded of the code of conduct regulations which states they should ask customers occupying the wheelchair and buggy space to move if a wheelchair user. mobility scooter or buggy user wishes to board and occupy this space.

  • reminded to advise customers before they board with a mobility scooter, that they must approach the ramp head on when boarding or alighting to eliminate the risk of tipping.

Note: users of wheelchairs which conform to the standard
reference size will continue to be carried on suitable low-floor
vehicles subject to the designated space being available.


please use this panel to add operator details to this template

For details of services which accept mobility scooters and for bus times ...

Title: nationwide bus time logo and info - Description: nationwide bus times  traveline public transport info 0871 200 22 33 www.traveline.info Call cost 10p per minute plus network extras Mobile and other charges vary

nationwide bus times
public transport info
0871 200 22 33
Call cost 10p per minute plus network extras
Mobile and other charges vary


CPT Head Office
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Tel: +44 (0) 20 7240 3131
Fax: +44 (0) 20 7240 6565
Registered in England and Wales
Company Number 1182437

Mobility Scooters on low floor Buses

Department (or Transport in partnership with

operator logo here
please use this
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operator details
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The Confederation of Passenger Transport UK (CPT)
is recognised by Government as the voice of the bus, coach and light rail industries, and the focus for consultation on national and international legislation, local regulations, operational practices and engineering standards.

Mobility Scooter

CPT Code for the use and acceptance of Mobility Scooters on low floor Buses adapted to carry wheelchairs:

Bus operators are committed to making scheduled bus services accessible to as many people as possible and this code is designed to assist in helping operators in developing a policy to enable mobility scooters to be used on their services. Mobility scooters are used by an increasing proportion of the population and are not built to recognised common standards.

This code has been developed jointly by (PT and the Department for Transport and is designed to be the industry standard for the carriage of mobility scooters on scheduled bus services outside London. Its aim is to reduce the scope for "on the bus" disagreement and disputes.
Operators who adhere to this code should make this publicly known, particularly to groups representing people with mobility difficulties.

Requirements for Operators

There is no legal requirement to carry Mobility Scooters which are carried at each operator's individual discretion.

“Class 2”scooters with 3 or 4 wheels will be accepted provided they are no more than 600mm wide and 1000mm long, with a turning radius not exceeding  1200mm, and subject to the other criteria set out herin.  For ease of recognition, drivers should be issued with a handy card “recognition guide” to identify “Class 2” and “Class 3” scooters.

The weight of the scooter plus occupant must be within the safe working limit (SWL) of the ramp fitted to the vehicle.
As a general rule the ramps fitted to vehicles have a safe working limit of 300kg. The SWL is identified on the bulkhead in each vehicle or on the actual ramp itself. "Class 2" scooters generally weigh 65 kg, leaving 23Skgs (approx 37 stones) allowance for the occupant. It should be for the driver's discretion to confirm that the mobility scooter and occupant are within the SWL for the ramp. If the driver considers the weight to be in excess of this, then the intending passenger should be politely refused entry onto the vehicle and offered an appropriate explanation.

“Class 3” scooters are larger and are capable of travelling at 6-8 mph.  These are not designed to be carried by bus and should therefore be refused for carriage.  They can easily be identified, as they must be fitted with front/rear lights, hazard warning lights and manual brake.

Operators must ensure that Mobility Scooter users have their scooter assessed and approved as suitable for carriage on their vehicles. This approval needs to cover both the design of the scooter and the ability of the user to control and manoeuvre it safely.

Approval should be issued in the form of a credit card sixed photographic “permit for travel” which should be for a fixed duration (not more than 5 years) as users` health and abilities may alter over time.  The permit will also contain the conditions of use and the user should show this permit to the driver on boarding the vehicle.  This standard permit once accepted and issued by one operator should be accepted by all other operators who have signed up to the code.

Requirements for Users of Mobility Scooters

All users of mobility scooters who are prospective passengers must obtain prior approval of operators and obtain a standard "permit for travel" prior to their scooter being carried on any bus.

Mobility scooter users must be assessed and receive on-bus training from the operator before travelling on the bus for the first time.

As part of this training, users should be advised about the prevalence of low floor vehicles with ramps and advised that where such a vehicle is not available and a step entry vehicle is in service, it will not be possible for them to be transported.

The user must be trained by the operator in manoeuvring up and down the ramp, and within the vehicle.  The ramp must be accessed head on when boarding and alighting the vehicle to reduce the risk of accidents.  Only once the operator is satisfied that the user can perform these tasks safely and in a reasonable period of time should the “permit to travel” be issued to the user.

Once on board, users should put their mobility scooter in the designated wheelchair space, reversed up to the backrest. The scooter motor must be switched off and the scooter parked in gear to avoid movement. If the wheelchair space is already occupied by a wheelchair, it will not be possible for the scooter user to travel.

It is a requirement that the passenger remains on the mobility scooter once it is parked in the designated wheelchair space, using the handrails provided to assist with safety and stability.

The user should be advised that the scooter will only be carried provided that it does not pose a danger to other occupants of the vehicle. The user should be advised that the scooter must therefore be maintained in good working order, that no battery or electrical or mechanical equipment should be exposed or be leaking any fluid, is not modified or customised such that it represents an obstruction or other hazard to other passengers, and that the scooter should not be overloaded with any items which would make the scooter unstable (e.g. shopping bags).

Bus operators reserve the right to withdraw the permit to travel in the event of misuse of the mobility scooter, by the holder of the permit, which results in damage or injury to other passengers and/or the vehicle.


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