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The Telephone Preference Service (TPS) & The Mailing Preference Service (MPS)

The Telephone Preference Service (TPS)TPS Logo

From Editor:

I received a phone call from BT asking if I would like any of the new services they had available or did I have a service I did not require any more.  I mentioned the unsolicited calls I had been getting though not many it was still to many.  The person from BT said yes they could do that, about a week later I got a letter from TPS explaining the service and I am passing it on to you.  So if you are having problems with unsolicited phone calls this may be of interest to you.

Welcome to TPS Online.

The Telephone Preference Service (TPS) helps you to make sure your telephone number is no longer available to organisations, including charities and voluntary organisations who may telephone you with offers and information you do not wish to receive

Under Government legislation introduced on 1st May 1999 and replaced on 11th December 2003 by the Privacy and Electronic Communications (EC Directive) Regulations 2003, it is unlawful to make unsolicited direct marketing calls to individuals who have indicated that they do not want to receive such calls.

You can either do this by contacting companies directly and asking them not to call you or you can register with a central register - the TPS.

Before you register however...

You should reflect on the fact that registering may well prevent you from receiving information which you would really like to have - thereby cutting you off from relevant and worthwhile opportunities. For charities, telemarketing is an economical way to raise awareness and much needed support.

If you are happy to receive telemarketing calls from some companies but not others, contact the companies who you do not wish to hear from and ask them to remove your details from their call lists. Registering your telephone number on TPS will stop telemarketing calls from all companies, charities and voluntary organisations not just some!

Registration will also prevent organisations who regard you as a customer, or in the case of charities, donors from calling you again, unless you have previously told them that you have no objection to them calling you.

Do you know you can register mobile telephone numbers?

The Telephone Preference Service can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of live marketing voice calls but not SMS (text) messages. This is because under the Privacy and Electronic Communications (EC Directive) Regulations 2004 it is unlawful to send an unsolicited sales and marketing text message. Telemarketing companies who send SMS messages need your prior permission. There is no obligation therefore for companies sending SMS messages to people who have agreed to receive them, to screen against the TPS file. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved. The Information Commissioners Office (ICO) is responsible for the enforcement of these regulations. Please click on the useful links page for their details.

Register Now

Stop those unwanted sales and marketing calls. It's a free service and only takes a minute.

Contact Information

To register your number or make a complaint the quickest and easiest way is to do this online using the menu options on the left.

Most other queries are covered on our Frequently Asked Questions page, please check here first before emailing us.


For other enquiries and questions not covered by the FAQ's

Registration Line

0845 070 0707
You can call this number to register your number or request a complaint form.


Telephone Preference Service (TPS)
DMA House
70 Margaret Street



Preference Service Helpline

0845 703 4599
You can call this number to hear about other Preference Services such as the Mailing Preference Service (MPS) or Fax Preference Service (FPS), if you are a company or for any other queries.



Mailing Preference Service (MPS)

Mailing Preference Service (MPS)

What is the MPS?

The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office.

The MPS Consumer File is a list of names and addresses of consumers who have told us they wish to limit the amount of direct mail they receive. The use of the Consumer File by list-owners and users is a requirement of the British Code of Advertising, Sales Promotion and Direct Marketing administered by the Advertising Standards Authority. It is also a condition under the Code of Practice of the Direct Marketing Association.

The MPS will prevent the receipt of unsolicited direct mailings sent from member companies of the Direct Marketing Association and we will take steps to prevent the receipt of unsolicited direct mailings from companies which are non-DMA members. It will not stop mail that has been sent from overseas, un-addressed material or mail addressed to The Occupier. You can expect to continue to receive mailings from companies with whom you have done business in the past. You may also receive mailings from small, local companies. If you wish these mailings to be stopped, you must notify these companies directly. It will take up to 4 months for the Service to have full effect although you should notice a reduction in mail during this period.

Registering with the MPS is FREE

Register Now

Mailing Preference Service (MPS)
DMA House
70 Margaret Street

MPS Registration line - 0845 703 4599


020 7291 3310


020 7323 4226





Licence Department - 020 7291 3327
Complaints Department- 020 7291 3321

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Disabilities Fife
West Bridge Mill, Bridge Street,
Kirkcaldy, Fife, KY1 1TE
Scottish Charity No: SC 026112